Privacy Policy

Man and Van Lee Privacy Policy

This Privacy Policy explains how Man and Van Lee collects, uses, stores and protects personal data about its customers. It applies to all Man and Van Lee customers within our service area, regardless of how they contact us or use our services. We are committed to protecting your privacy and handling your information in a lawful, fair and transparent way in line with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.

Scope and who this policy applies to

This Privacy Policy applies to all customers and prospective customers of Man and Van Lee within our operating area who request or use our services, visit our website, make enquiries, or otherwise interact with us. By providing your personal data to us, you acknowledge that it will be processed as described in this Privacy Policy.

What personal data we collect

We only collect personal data that is necessary for us to provide our services, manage our business, and comply with legal obligations. The types of personal data we may collect include:

Identification and contact details, such as your name, address, moving addresses, and any other contact details you choose to provide when enquiring or booking.

Service and booking information, such as collection and delivery addresses, access information, dates and times of moves, inventory information you share with us, and notes regarding special requirements.

Communication data, such as the content of your enquiries, messages, and any feedback or complaints that you submit to us.

Payment-related information, such as payment confirmation details and billing information processed via secure payment providers. We do not store full payment card details; these are handled by our external payment processors.

Technical and usage data, where applicable, such as information about how you use our website or interact with our online content. This may include device information, browser type and general usage data where collected via cookies or similar technologies.

How we collect personal data

We collect personal data in several ways:

Directly from you when you make an enquiry, request a quote, make a booking, communicate with us, or provide feedback.

Automatically, where applicable, through your use of our website or digital channels, including through cookies or similar technologies that may collect technical data to improve our services.

From third parties, such as payment processors that confirm payments, or partners who may refer you to us and share basic contact and booking details, where this is lawful and relevant.

Lawful bases for processing your data

We only process your personal data when we have a lawful basis to do so. Depending on the circumstances, this will include:

Contract: To take steps at your request before entering into a contract or to perform a contract with you, such as providing quotes, confirming bookings, planning and carrying out your move, and managing your account.

Legitimate interests: To pursue our legitimate business interests, such as operating and improving our services, managing our relationship with you, responding to your enquiries, maintaining records, and protecting our rights. We balance these interests against your rights and freedoms.

Legal obligation: To comply with legal and regulatory requirements, such as record keeping, tax and accounting obligations, and responding to requests from authorities where we are legally required to do so.

Consent: Where we rely on your consent, for example for certain types of optional communications or specific use of cookies. You can withdraw your consent at any time, although this will not affect processing that took place before withdrawal.

How we use your personal data

We use your personal data for the following purposes:

To respond to enquiries, provide quotes, and manage bookings.

To provide and manage our man and van services, including planning routes, accessing properties, and ensuring the safe transport of your items.

To communicate with you about your booking, updates, changes, and after-service follow-up.

To manage billing, process payments via our chosen payment processors, and maintain financial and accounting records.

To manage our relationship with you, including handling feedback, complaints or disputes.

To operate, maintain and improve our website, services and customer experience.

To comply with applicable legal obligations and respond to lawful requests from public authorities.

Data retention and how long we keep your data

We do not keep your personal data for longer than is necessary for the purposes for which it was collected. Retention periods will vary depending on the type of data and our legal obligations.

In general, we keep customer and booking records for a period that allows us to manage our services, deal with any queries, complaints or legal claims, and comply with tax and accounting rules. After the relevant retention period has expired, personal data will be securely deleted, anonymised or otherwise removed from our systems.

Where we rely on your consent for specific purposes, we will retain your data only for as long as that consent remains valid or until you withdraw it.

Data processors and third parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These include:

Payment processing providers that handle card payments and related financial transactions securely.

IT and system support providers that assist with hosting, maintaining and securing our digital systems and data storage.

Professional service providers such as accountants or legal advisers who may need limited access to relevant data to provide their services.

These processors are only permitted to process your personal data in accordance with our instructions, for the purposes described in this Privacy Policy, and must implement appropriate security measures to protect your data.

We may also share personal data where required to comply with a legal obligation, to protect our rights, or in connection with a business sale or reorganisation where permitted by law.

International transfers

Where any of our service providers or systems are located outside the United Kingdom, your personal data may be transferred to and processed in other countries. In such cases, we will ensure that appropriate safeguards are in place to protect your data, such as recognised adequacy regulations or contractual protections consistent with data protection laws.

Data security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures include restricting access to personal data to staff and processors who need it for their duties, maintaining appropriate technical security, and regularly reviewing our safeguards. While we take reasonable steps to protect your information, no system can be completely secure and we cannot guarantee absolute security.

Your data protection rights

Under data protection laws, you have a number of rights in relation to your personal data. These may include:

The right of access: You can request confirmation that we process your personal data and obtain a copy of that data.

The right to rectification: You can ask us to correct inaccurate or incomplete personal data.

The right to erasure: In certain circumstances, you can request that we delete your personal data.

The right to restrict processing: You can ask us to limit the way we use your data in certain situations.

The right to data portability: You may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that we transfer it to another controller, where technically feasible.

The right to object: You can object to certain types of processing, including processing based on our legitimate interests, in some circumstances.

The right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

If you wish to exercise any of these rights, we may need to verify your identity before acting on your request. We aim to respond within the time limits set by law.

Complaints and further information

If you have concerns about how we handle your personal data, you can contact us using the details provided on our website or other communications. You also have the right to lodge a complaint with the relevant data protection authority if you believe that your rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The most current version will always apply to the personal data that we process. We encourage you to review this Privacy Policy periodically so that you are aware of how we handle your personal data.



  • Get the best
    Get the best
    professional
    help for your personal items!
    BOOK NOW

All your relocation needs covered with style and value using our man and van Lee

So, you’ve got stuff to move in SE12? We’ve got your removal solution with our man and van packages. Offering full services to cover packing, planning, transport (safe storage if required, also in SE13) – to all the work to help settle your belongings at the exciting new destination. These facilities include anytime communication with the service team for your confidence and any changes to plans needed. Don’t trust this tiring time to lesser man and van Lee companies – go with us for the best option at the best value.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Lee Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 130 Marvels Ln
Postal code: SE12 9PG
City: London
Country: United Kingdom

Latitude: 51.4338790 Longitude: 0.0271850
E-mail:
[email protected]

Web:
Description: After taking the decision to move in Lee, SE12 the only thing to do is to hire the top man and van company. Contact us today!
Back To Top