Terms and Conditions

Man and Van Lee Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Lee provides removal and related services to customers in the United Kingdom. By making a booking with us, you agree to be bound by these terms. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 Man and Van Lee, we, us, our means the removal service trading as Man and Van Lee.

1.2 Customer, you, your means the person, firm or company that requests or receives services from us.

1.3 Services means removal, transport, loading, unloading, packing, furniture dismantling and reassembly, and any related services we agree to provide.

1.4 Goods means all personal belongings, furniture, equipment, boxes and any other items in respect of which you request the Services.

1.5 Service area means the UK locations in which we offer our man and van and removal services, including but not limited to local and regional moves, and longer-distance moves within the UK mainland where agreed.

2. Scope of Services

2.1 We provide man and van services, home removals, office relocations, student moves, single item and part-load moves, and related services such as packing, loading, unloading and basic furniture dismantling and reassembly where requested and confirmed at the time of booking.

2.2 The exact scope of the Services, including the size of vehicle, number of staff, estimated hours and collection and delivery addresses, will be confirmed in your booking confirmation.

2.3 We do not provide specialist removal services such as those requiring lifting equipment, cranes, or export packing unless expressly agreed in writing in advance.

2.4 We reserve the right to decline any job that, in our reasonable opinion, cannot be carried out safely, lawfully or with the resources available.

3. Booking Process

3.1 You may request a quotation by providing accurate details of the addresses, access conditions, floors, parking arrangements, inventory of items, preferred dates and any special requirements.

3.2 Quotations are based on the information you supply. If that information is incomplete or inaccurate, or if circumstances change, we may adjust the price accordingly.

3.3 A booking is only confirmed when we have:

(a) issued a confirmation of your booking; and

(b) received any required deposit or prepayment.

3.4 Bookings are accepted subject to availability of vehicles and staff on the agreed date and time. We aim to arrive within the agreed time window but cannot guarantee exact times due to traffic and other factors beyond our control.

3.5 You are responsible for ensuring that you have the necessary permissions and arrangements at both collection and delivery points, including parking, building access, lift access where applicable, and any permits required.

4. Customer Obligations

4.1 You must ensure that:

(a) all Goods are suitably packed, boxed and ready to be moved unless packing services have been agreed;

(b) fragile or valuable items are clearly identified and, where appropriate, separately protected;

(c) all Goods are available at the collection address at the start of the agreed service time;

(d) there is safe and suitable access to the property and any communal areas, including clear stairways, corridors and lifts;

(e) any items requiring dismantling are identified in advance and that we have agreed to undertake such dismantling.

4.2 You must not ask our staff to move or transport any items that are prohibited or unsafe, including but not limited to:

(a) illegal substances or items;

(b) explosives, weapons or ammunition;

(c) flammable or hazardous materials, chemicals, gas bottles or fuel containers (unless fully emptied and safe);

(d) perishable goods that may spoil during transit;

(e) live animals or plants, unless we have specifically agreed otherwise.

4.3 You agree to supervise the Services where reasonably possible, or to appoint a representative to be present at both collection and delivery addresses.

5. Payments and Charges

5.1 Our charges may be based on an hourly rate, a fixed price quotation, or a combination, as stated in your booking confirmation.

5.2 Unless we agree otherwise, payment is due on completion of the Services on the day of the move. In some cases, we may require a deposit or full prepayment before the Services commence.

5.3 We accept payment by commonly used UK methods as notified to you during the booking process. You are responsible for ensuring that payment can be made promptly when due.

5.4 If your booking is based on an hourly rate, time is calculated from the scheduled arrival time or actual arrival time, whichever is later, until completion of unloading at the final delivery address, including any reasonable travel time between addresses and unavoidable waiting time.

5.5 Additional charges may apply where:

(a) the work takes longer than originally estimated due to factors outside our control;

(b) there are delays caused by lack of access, waiting for keys, or other such issues;

(c) the inventory or scope of work is significantly greater than described at the time of booking;

(d) extra services such as additional trips, extra staff, or extra packing are requested on the day.

5.6 If you fail to pay any amount due, we reserve the right to suspend services, retain Goods until payment is made, and charge reasonable costs of debt recovery, including interest at the statutory rate.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us notice as early as possible.

6.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, minus any reasonable administrative costs.

6.3 If you cancel within 7 days but more than 48 hours before the scheduled service date, we may charge a cancellation fee of up to 50 percent of the agreed price.

6.4 If you cancel within 48 hours of the scheduled service date or on the day of the move, we may charge up to 100 percent of the agreed price to cover allocated staff and vehicle costs.

6.5 If you wish to change the date, time, addresses, inventory or scope of work, we will attempt to accommodate such changes but cannot guarantee availability. Changes may result in a revised quotation and additional charges.

6.6 We reserve the right to cancel or postpone the Services due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness or other emergencies. In such cases, we will aim to offer an alternative date or a refund of any prepayments, but we will not be liable for consequential losses.

7. Access, Parking and Delays

7.1 You are responsible for ensuring adequate parking is available for our vehicles at both collection and delivery addresses, including any permits or permissions required.

7.2 Any parking fees or fines incurred due to lack of suitable arrangements will be added to your final bill.

7.3 If access is restricted, unsafe or significantly different from what was described to us, we may:

(a) increase the price to reflect the additional time and effort required; or

(b) refuse to move certain items if it would be unsafe or likely to cause damage.

7.4 We are not liable for delays caused by traffic, road closures, adverse weather, accidents, or other events beyond our control. In such circumstances, we will make reasonable efforts to minimise inconvenience and complete the job as soon as reasonably possible.

8. Liability and Limitations

8.1 We will exercise reasonable care and skill in providing the Services and in handling your Goods.

8.2 Our liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement, up to a maximum amount per move that we may specify in advance. You should tell us in writing before the move if any single item has a value that exceeds our usual limit so that we can discuss appropriate arrangements.

8.3 We are not liable for:

(a) damage to Goods where packing was not carried out by us and the damage is likely to have arisen from inadequate or unsuitable packing;

(b) damage to fragile items, including but not limited to glass, mirrors, pictures, electronic equipment and ornaments, where they have not been appropriately protected or boxed;

(c) wear and tear, or pre-existing damage to Goods or property;

(d) cosmetic damage to furniture or items that could not reasonably be moved without risk of such damage, and where we have advised you of this risk;

(e) loss of data or files from computers or other electronic devices;

(f) any loss or damage arising from your failure to remove or secure personal documents, cash, jewellery and other valuable or delicate items.

8.4 We are not liable for damage to property caused by moving items where you or your representative have requested that we proceed despite our advice that the move is unsafe or likely to cause damage.

8.5 We will not be responsible for any indirect or consequential loss, including loss of profit, loss of income, or loss of opportunity, arising out of or in connection with the Services.

8.6 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.

9. Claims and Complaints

9.1 You must inspect your Goods and property as soon as reasonably possible after completion of the Services.

9.2 Any claim for loss or damage must be notified to us in writing as soon as reasonably practical and in any event within 7 days of completion of the Services. We may reject claims made outside this period if the delay prevents us from properly investigating the matter.

9.3 When making a claim, you should provide as much detail as possible, including photographs, proof of value where available, and a description of how the loss or damage occurred.

9.4 We will investigate any complaint or claim in good faith and aim to resolve matters promptly. Where appropriate, we may offer repair, replacement, or a payment up to the limit of our liability.

10. Waste and Disposal Regulations

10.1 We operate in accordance with applicable UK waste and environmental regulations when transporting and disposing of unwanted items.

10.2 We are not a general rubbish clearance company. Any request for disposal of items must be agreed with us in advance. Additional charges will apply for removal of items intended for disposal or recycling.

10.3 We do not carry or dispose of hazardous, clinical or restricted waste, including chemicals, asbestos, gas cylinders, solvents, paints, oils, or any items that require specialist handling or licensed disposal.

10.4 Where we agree to remove unwanted items, we will take them to an authorised facility, charity collection point, or recycling site as appropriate. We will not fly-tip or dispose of waste unlawfully.

10.5 You are responsible for ensuring that any items you ask us to dispose of are legally permitted to be disposed of in this way, and that you have authority to dispose of them.

11. Insurance

11.1 We maintain appropriate insurance cover for our vehicles and public liability in connection with the Services.

11.2 Our standard charges do not include comprehensive insurance cover for all Goods. You are strongly advised to arrange your own contents or removal insurance to cover high-value or particularly fragile items.

12. Privacy and Data

12.1 We will collect and process personal information about you such as your name, addresses, and contact details for the purposes of arranging and delivering the Services, handling payments, and managing any claims or complaints.

12.2 We will handle your personal information in accordance with applicable UK data protection laws and will not sell your details to third parties.

13. Force Majeure

13.1 We are not liable for failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, war, civil unrest, strikes, lockouts, fuel shortages, or government restrictions.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

15. Changes to these Terms

15.1 We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services, or our business practices.

15.2 The version of the terms that applies to your booking will be the version in force on the date that your booking is confirmed, unless any change is required by law or regulatory authority.

By confirming a booking with Man and Van Lee, you acknowledge that you have read, understood, and agree to these Terms and Conditions.



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All your relocation needs covered with style and value using our man and van Lee

So, you’ve got stuff to move in SE12? We’ve got your removal solution with our man and van packages. Offering full services to cover packing, planning, transport (safe storage if required, also in SE13) – to all the work to help settle your belongings at the exciting new destination. These facilities include anytime communication with the service team for your confidence and any changes to plans needed. Don’t trust this tiring time to lesser man and van Lee companies – go with us for the best option at the best value.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Lee Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 130 Marvels Ln
Postal code: SE12 9PG
City: London
Country: United Kingdom

Latitude: 51.4338790 Longitude: 0.0271850
E-mail:
[email protected]

Web:
Description: After taking the decision to move in Lee, SE12 the only thing to do is to hire the top man and van company. Contact us today!
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