Man And Van Lee Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Lee provides removals, transport, delivery, and related support services in the UK. By making a booking, you agree that these terms form part of the contract between you and the service provider. Please read them carefully before confirming any job, as they explain how bookings are accepted, how payment is handled, when cancellations may apply, and the limits of liability.

In these terms, references to we, us, and our mean Man And Van Lee, while you or the customer means the person or business requesting the service. The phrase man and van service includes single-item transport, light removals, furniture collection, student moves, and similar jobs, unless a separate written agreement states otherwise. These terms are intended for UK service arrangements and should be interpreted in line with applicable UK law.

We may update these terms from time to time to reflect operational, legal, or commercial changes. The version that applies to your booking is the version in force at the time your booking is confirmed, unless a newer version is required by law or agreed in writing. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue to apply.

Bookings can be made through the usual enquiry and confirmation process, which may include phone, email, message, or any other booking method we make available. A booking is not guaranteed until we have reviewed the details and sent confirmation. Please ensure that all information you provide is accurate and complete, including collection and delivery addresses, access restrictions, item descriptions, parking limitations, floor levels, and any handling requirements. If the details change, you must tell us as soon as possible.

We may ask for photographs, measurements, or further information before confirming a booking, especially where the load is bulky, fragile, heavy, or unusually difficult to move. A man with a van service depends on the accuracy of the information supplied by the customer. If the job differs materially from what was described, we may revise the price, adjust the vehicle required, change the number of operatives, or decline to proceed if the job cannot reasonably be completed as originally planned.

All bookings are subject to availability. Any arrival time given is an estimate unless we have expressly agreed a fixed time window. Traffic, weather, access issues, delays caused by previous jobs, and other operational factors may affect timing. We will use reasonable care and skill in planning and carrying out the job, but we do not guarantee exact arrival or completion times unless stated otherwise in writing.

Payment terms will be confirmed at the time of booking or before the service begins. Unless agreed otherwise, payment is due on completion of the job, or at another time specified in the booking confirmation. We may require a deposit, part-payment, or advance payment for certain bookings, including larger moves, weekend work, urgent jobs, or where third-party costs are involved. Accepted payment methods may vary and may include bank transfer, card payment, or cash where permitted.

All quoted prices are based on the information supplied by the customer. If the actual job takes longer, requires more labour, involves additional stops, or includes extra items not disclosed at the time of booking, additional charges may apply. This may also happen if access is more difficult than described, such as where there is no lift, restricted parking, long carrying distances, or repeated waiting time. Any additional cost will be explained as soon as reasonably practicable.

Unless stated otherwise, prices exclude charges outside our control, such as parking, congestion, tolls, permits, or waste disposal costs. Where such charges apply and are paid by us on your behalf, you must reimburse them. If an invoice is issued, payment must be made by the date stated on the invoice. We reserve the right to suspend or refuse future work if payment is overdue or if there is a history of non-payment.

You may cancel a booking by notifying us as soon as possible. Cancellations made sufficiently in advance may not incur a charge, but cancellation fees may apply where we have reserved time, allocated staff, prepared equipment, or incurred costs in reliance on your booking. Where a cancellation is made after the vehicle has been dispatched or the team has arrived, you may be charged the full or partial booked amount depending on the circumstances and time lost.

If you reschedule, we will try to accommodate the new date or time, but this is subject to availability. Repeated postponements, late changes, or failure to provide access may be treated as a cancellation for charging purposes. If we must cancel due to unforeseen circumstances, including breakdown, accident, severe weather, safety concerns, or events beyond our reasonable control, we will seek to rearrange the service or refund any amount paid for the cancelled element, as appropriate.

If you are acting as a consumer, nothing in these terms limits any statutory rights you may have under UK consumer law. However, the right to cancel under consumer contracts legislation may not apply where the service has been fully performed with your agreement before the cancellation period ends, or where the service is scheduled for a specific date and you have expressly requested that it begins within the relevant period. Where a statutory right applies, it will operate in accordance with the law.

We will take reasonable care of your items while they are in our possession. However, our liability is limited to losses caused by our negligence, breach of contract, or failure to use reasonable care and skill. We are not responsible for pre-existing damage, wear and tear, hidden defects, weak assembly, or damage caused by items not being properly packed, secured, labelled, or disclosed as fragile. You remain responsible for ensuring that items are suitable for transport and, where needed, adequately protected.

Customers should remove or secure loose parts, drain liquids where appropriate, disconnect appliances where safe and lawful to do so, and ensure that items requiring specialist handling are identified in advance. Unless agreed otherwise, we do not provide electrical disconnection, plumbing work, dismantling of complex fixtures, or specialist installation services. If you ask us to move an item that appears unsafe, excessively heavy, contaminated, or likely to cause damage to property or risk to persons, we may refuse, postpone, or alter the method of handling.

Our liability for direct loss is limited to the amount paid or payable for the specific service element giving rise to the claim, except where the law does not allow such limitation. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited. We are not liable for indirect or consequential losses, including loss of profits, loss of business, loss of opportunity, or emotional distress.

Where access is restricted, it is your responsibility to obtain any necessary permissions, parking arrangements, permits, building access passes, or landlord approval. If we cannot legally or safely complete the work because access was not arranged, we may charge for waiting time, redelivery, return journeys, or abortive attendance. You must ensure the collection and delivery locations are safe, accessible, and suitable for the agreed service, and that no unsafe obstacles are present.

We may refuse to carry items that are illegal, hazardous, excessively dirty, infested, leaking, or otherwise unsuitable for transport. This includes items that could contaminate the vehicle or endanger our team. If you conceal the nature of goods and this causes delay, cleaning, loss, or damage, you may be liable for the resulting costs. We may also refuse to carry items that breach transport restrictions, insurance terms, or health and safety requirements.

Waste removal services are provided only in accordance with applicable UK waste regulations. For any job involving disposal, you must be clear about what is to be removed, what is to be retained, and whether the items are waste, reusable goods, or a mix of both. We may require you to separate waste from reusable items before collection. Items intended for disposal may be taken to authorised facilities or handled by lawful transfer methods only. You must not ask us to dispose of prohibited waste or to act in a way that would breach environmental or licensing requirements.

If waste transfer documentation, receipts, or descriptions are required by law, you agree to provide accurate information and to cooperate with any lawful record-keeping process. We may refuse a waste-related booking if the material is unclear, contaminated, or outside our permitted scope. Any reusable goods transported separately from waste must be identified as such. If you mix hazardous or regulated waste with ordinary items and fail to disclose it, you may be responsible for all resulting losses, penalties, or disposal costs.

For jobs involving the removal of unwanted items, we may act as a carrier or broker depending on the arrangement confirmed at booking. You acknowledge that once waste has been lawfully collected for disposal, it may not be recoverable. We do not guarantee recycling, resale, donation, or re-use unless expressly stated in writing. Any promise relating to the destination or final treatment of waste must be agreed in advance and will always remain subject to legal compliance and operational feasibility.

We will not be responsible for delays or failure to perform where the cause is beyond our reasonable control. This includes extreme weather, road closures, accidents, fuel shortages, strikes, civil unrest, acts of God, government action, public health restrictions, or failures by third parties. If such an event occurs, our obligations will be suspended for the duration of the event, and we will resume performance or rearrange the booking where reasonably possible.

Any claim for damage, loss, or incomplete service should be reported as soon as reasonably possible after the job, and in any event within a reasonable time. Where practical, you should allow us the opportunity to inspect the issue, collect further information, or attempt a remedy. We may choose to repair, replace, refund, or reduce the charge where appropriate and where doing so is lawful and commercially reasonable. This does not affect any mandatory rights you may have under law.

Nothing in these terms creates a partnership, joint venture, or agency relationship between you and us. We may assign or subcontract part of the service where necessary to deliver the booking efficiently, provided that we remain responsible for the contracted service unless otherwise agreed. You may not transfer your rights or obligations under the booking to another person without our prior written consent.

These terms are governed by the laws of England and Wales, and any dispute arising from or connected with them will be dealt with by the courts of England and Wales, except where the law requires otherwise. If you are resident in Scotland or Northern Ireland, you may have additional mandatory rights and local court options under applicable law. The parties agree that the agreement is intended to be fair, practical, and enforceable across UK service bookings.